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With a growing remote team, Central App faced the common, but critical challenges of knowledge distribution, process consistency, and cultural cohesion. Communication was fragmented across email and Slack, and most AI tools were underutilized or siloed. Contractors often waited for direction rather than proactively contributing, and operational updates took too long to cascade. The team was also navigating strict data privacy requirements, limiting their ability to test and deploy off-the-shelf AI tools.
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REKAP delivered a comprehensive solution tailored to Central App’s hybrid structure and privacy needs:
AI Long-Term Memory: Created a secure, centralized hub for culture, policies, and tribal knowledge
Slack Integration: Embedded knowledge directly into Slack, enabling contractors to find what they need instantly
Retrieval-Augmented Generation (RAG): Surfaced highly relevant, contextual data without exposing customer information
Knowledge Sharing Tools: Rolled out internal podcasts, Slack bots, and phone coaching tools to keep teams aligned
Relationship Tracker: Added visibility into employee and contractor engagement, with Salesforce integration potential
Workflow Automation: Automated call transcripts into detailed sales notes and operational insights
With REKAP, Central App shifted from reactive communication to proactive collaboration. The benefits were immediate and far-reaching:
Time Saved: Manual updates and SOW drafting tasks are now automated
Increased Proactivity: Contractors contribute more without waiting for prompts
Agility: The talent team can respond instantly to new hiring needs without delay
Operational Efficiency: Tool bloat reduced, with streamlined and integrated workflows
Data Compliance: AI-powered solutions operate securely within strict data protection standards
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“REKAP has transformed how we manage our remote team. The proactive value addition and seamless knowledge sharing have been game changers for us.”
– Todd Cope, CEO, Central App Inc.
Transform your teams into builders—unlock intelligence, automation, and impact to drive faster decisions, better execution, and stay ahead in the new era of value creation.
