REKAP Twist Bioscience is a mid-sized biotechnology company recognized for its innovation and rapid growth. As the organization scaled, their talent assessment process was bogged down by outdated tools, inconsistent feedback mechanisms, and cognitive overload for managers.
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Twist needed a better way to evaluate employee performance without overburdening their managers. The existing tools introduced bias, created unnecessary administrative work, and failed to capture insights from phone and text conversations — leaving a gap in their understanding of employee contributions.
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Rekap implemented its voice-first AI platform to rethink the entire feedback experience. Rather than relying on clunky dashboards and static surveys, REKAP helped Twist:
Reduce feedback fatigue by automating data capture and analysis
Replace direct comparison with self-reported reliance and expertise to reduce bias
Surface actionable insights in an intuitive, user-friendly interface
Integrate seamlessly into existing systems for a smooth rollout
REKAP’s partnership gave Twist a smarter, faster, and more human-centered way to assess talent:
Time reclaimed: Managers saved hours previously lost to manual reviews
Better decisions: Bias was minimized, and overlooked talent was brought to light
Simpler workflows: AI-generated summaries replaced dashboards and reports
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“REKAP transformed our talent assessments. It saved us countless hours, provided clear, actionable insights, and eliminated the biases that plagued our previous tools. It’s like having an AI Chief of Staff that ensures we focus on what truly matters.” – Kathleen Beach, Twist Bioscience“I’ve been incredibly impressed with REKAP. They possess the rare combination of expertise, passion and ability to focus on “real-world” solutions. They’ve helped us operationalize AI across our entire business to give us a critical advantage in the marketplace. Their platform mines data and generates insights that drive our business growth. It automates simple and complex tasks alike. What used to take weeks or months can now be accomplished in minutes. REKAP is a true partner, taking time to understand our business and customize their powerful platform to match our specific needs. Our entire team has been inspired by the power of REKAP’s cutting edge AI technologies and feels embraced by the REKAP team. As fast as we want to move, they are right there with us.”
– Kathleen Beach, Twist Bioscience
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