Shadow knowledge

Shadow knowledge is the undocumented, untracked, and often invisible information that drives day-to-day decisions and actions inside an organization. It's not in your systems. It's in someone’s head, someone’s inbox, or a call that never got summarized.

At Rekap, we think of shadow knowledge as the silent killer of scale. It leads to misalignment, reinvention, and fragility. The more knowledge lives in the shadows, the more your organization relies on tribal memory instead of institutional memory.

• Ad hoc Slack messages with critical context that never makes it to documentation
• Side conversations that shape decisions but don’t get recorded
• PowerPoint decks that never get uploaded to the shared drive
• Customer insights trapped in call recordings no one has time to review

When this kind of knowledge isn’t captured, decisions get repeated, onboarding slows down, and teams start operating on different versions of the truth.

Rekap is designed to bring shadow knowledge into the light by:

• Capturing context automatically: From meetings, messages, docs, and tools—Rekap maps what happened, why, and what changed.
• Building a memory layer: Rekap connects the dots across fragmented work to preserve decision history and intent.
• Making knowledge discoverable: With natural language search and intelligent tagging, critical knowledge is easy to find, not locked in silos.
• Preventing rework: Teams see what’s been done, what’s been tried, and what to avoid—before starting from scratch.

The goal isn’t just to document more. It’s to create systems where documentation is ambient, knowledge is connected, and context is preserved.

With Rekap, organizations:

• Reduce institutional risk
• Improve cross-functional clarity
• Shorten onboarding time
• Build a more resilient, intelligent operating system